Work with us

We believe in the value of identifying and unlocking potential, and we look forward to meeting people driven by curiosity, integrity, and an interesting perspective on life. If the work we do inspires you, submit your CV and cover letter to talent@alserkal.online. We look forward to learning more about you, and to exploring a potential future at Alserkal.

Programmes Manager
The position plays a key role within a newly developed Special Projects team that will focus on increasing the visibility of Alserkal Avenue as a creative community and the region’s foremost destination for contemporary arts and culture.

Essential Functions & Objectives

The Alserkal Programmes Manager plays a key role in shaping the profile of Alserkal through the development of public programmes, multi-disciplinary initiatives and related projects involving members of the Alserkal Avenue community. The position plays a key role within a newly developed Special Projects team that will focus on increasing the visibility of Alserkal Avenue as a creative community and the region’s foremost destination for contemporary arts and culture. The role will work closely across Alserkal central teams to help deliver the organisation’s strategic goals by increasing financial sustainability and audience growth while maintaining and growing its position as a leading arts and culture programmer in the region.


This full-time position reports directly to the Special Projects Director.

Key Responsibilities:

Alserkal Programming & Community Activations

Ideate, develop, manage and execute an exciting and rigorous year-round, multi-disciplinary public programme of talks, workshops, performances, film screenings and tours.

•These are experimental, and innovative interdisciplinary projects that bring together visual arts, music, performance, design, dance, theatre, commissions, public events, and special projects that engage Alserkal Avenue’s community and beyond.

•The activations must take into account the art galleries and creative spaces within Alserkal Avenue to ensure alignment and consistent programming that promotes the Avenue as the foremost creative community in the region.

•Ideate and manage a robust and engaging Ramadan programme that activates the Avenue at least twice a week during the Holy Month, in collaboration with our community members.

•Work closely with the community relations team to develop activations based on community feedback and needs.

•Ensure community-led activations are successfully executed keeping in mind a focus on footfall and commercial promotion of community members’ products and services.

•Build relationships with all community members with a view to create public programming that highlights their offering and draws attention to their concept while also appealing to the general public

•Liaise with internal teams on warehouse takeovers by partners, educational institutions, design initiatives, etc.

Special Projects

•Manage and ideate content for Quoz Arts Fest, including an overarching theme and activations through the two-day festival.

•Ideate, manage and execute programmes that feed into Alserkal Avenue community events such as Alsekral Art Week (in March and November) to ensure at least 10 activations by Alserkal Avenue during such special projects.

•Ideate and introduce new projects and activations that attract new and returning audiences to Alserkal Avenue.

•Work closely with Special Projects team to develop sponsorship opportunities and proposals for projects.

•Work closely with the Director of Special Projects to ideate and manage programming by Alserkal outside of Alserkal Avenue.

•Develop and manage collaborations with other organisations on engagement activities alongside the Special projects Director with a focus on content creation and control.

Project & Team Management

•Take charge of the delivery of all Alserkal Programmes, acting as the project manager and overseeing all programmes from concept through to execution, including project plans, deadlines, team assignments and progress reports.

•Manage team members, providing guidance, setting goals and managing day-to-day workload.

•Create and manage a process for content collation, including but limited to writing the concept notes for programmes, briefing the marketing team on themes and inspirations, and assigning deadlines as required.

•Coordinate with Marketing, Special Projects Team and Facilities Manager, to ensure successful implementation of public programmes.

•Oversee and share programmes calendar and coordinate with wider community programming and special projects calendar to avoid any clashes in scheduling.

•Work with Community Relations Manager to ensure all community members are aware of the events calendar and that any programmes they may have are incorporated to the extent possible.

•Manage any compliance-related matters associated with Alserkal-led Programmes

•Manage budgets and petty cash floats related to community events.

Required skills + experience

•5+ years’ experience in a fast-paced, high-volume environment in a related field

•A proven track record in project management and the delivery of projects with budgets exceeding AED 300,000

•An in-depth understanding and appreciation of the current public engagement and positioning of Alserkal Avenue

•A demonstrable understanding of, and commitment to arts and culture

•Attention to detail and efficient problem solving

•Educated to a Bachelor’s degree level or equivalent and holding relevant professional qualifications.

•A demonstrable understanding of, and commitment to arts and culture within MENA and Internationally

•Excellent organisational and administrative skills

•Excellent budget-keeping and reporting skills

•Excellent writing and communication skills

•Work experience in the GCC or wider region desirable

•Excellent interpersonal skills and ability to work effectively as part of a team

•Ability to develop positive, cooperative relationships across functional boundaries.

•Self-motivated, with the ability to work within an ambiguous constantly changing environment

Position type and expected hours of work

This is a full-time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm. Saturdays and overtime might be required during intense periods and/or during special projects and events.

This job description summarises the main key responsibilities of your role but there may be other reasonable requests made and other responsibilities included from time to time.

IT Manager
The IT Manager is responsible for the business’s technology infrastructure, systems security and overall technical operations. We’re looking for an experienced manager who can join us on this journey, using the knowledge and skills they’ve acquired to make us more efficient.


An essential central function within the organisation, Information Technology is the backbone of Alserkal and its initiatives. We rely on our IT systems to help us be more efficient, creative and innovative. Working closely with the Operations Director, the IT Manager will be responsible for the business’s technology infrastructure, systems security and overall technical operations. We’re looking for an experienced manager who can join us on this journey, using the knowledge and skills they’ve acquired to make us more efficient. In this role, you will audit and analyse our current systems and assets, recommend and implement solutions and upgrades, and provide training to the team to keep troubleshooting to a minimum.

The ideal candidate has extensive knowledge of network and server maintenance, experience implementing ERP and finance solutions, and advanced industry knowledge to keep us on the cutting edge. you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

The successful applicant will be a strong project manager, with a problem-solving approach and a keen understanding of business process and efficiency. The role requires the ability to take charge and exercise independent judgement, and the confidence to prioritise and complete tasks on time.

Overtime work will be expected during times of intense workload and during special projects.

Key Responsibilities

Day-to-day Management
From setting and managing budgets to overseeing business-critical systems and ensuring IT and AV support for the team, as well as Foundation, community and commercial events, the IT Manager’s daily tasks span a wide spectrum.

•Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

•Own projects, solutions, and key responsibilities within a larger business initiative

•Handle business-critical IT tasks and systems administration

•Research and evaluate emerging technologies, hardware, and software

•Set up annual budgets in concert with the Operations Director and track them on a monthly basis to ensure that the department is on budget for the year.

•Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company’s needs.

•Oversee costing of IT/AV support for all community and commercial events, as per the tech brief provided by the events team, while trying to maximise efficiency and value.

•Ensure resources are available for all owned and commercial events and that extra manpower is allocated when required.

•Put in place a briefing process and work closely with the relevant internal teams to evaluate the process and ensure that tech briefs are efficient and effective.

Security
The IT Manager will be responsible for managing the security of all IT systems that are in place across the business, from networks and servers to email accounts and hardware.

•Ensure the organisation’s IT policy is kept up to date with the times and that the team is trained to ensure that breaches do not occur.

•Develop and execute disaster procedures, and maintain data backups.

•Handle business-critical IT tasks and systems administration.

•Research and evaluate emerging technologies, hardware, and software.

•Manage all server and network security for on-site and cloud servers.

•Oversee the access rights to documents and files, folders and digital assets across the business, maintaining centralised password logs and routine password changes.

Systems
The IT Manager will be responsible for managing the maintenance of all IT systems that are in place across the business, as well as the development of any new IT systems, from the very beginning of the project cycle through to delivery.

•The IT Manager will be responsible for managing the maintenance of all IT systems that are in place across the business, as well as the development of any new IT systems, from the very beginning of the project cycle through to delivery.

•Prepare workflows and systems maps for all IT systems across the business.

•Conduct periodic updates and check-ins with relevant stakeholders to ensure the smooth running of all systems and that business’ needs are met

•Ensure resource availability, and oversee the coordination of people / processes to ensure that the projects are delivered on time and meet the agreed brief.

•Evaluate and retain contractors for annual maintenance contracts for business essential services such as Sage, Salesforce, Zoho, etc.

•Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions

•Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions

•Continuously analyse current process, technologies, and vendors to identify areas of improvement

Hardware & Software

•Track and maintain hardware and software inventory.

•Negotiate annual maintenance contracts ensuring the best value for money for the organisation and its assets.

•Oversee the relationship with all technology (hardware and software) vendors, ensuring the best payment terms and rates.

•Ensure all hardware is serviced/maintained as per the planned preventive maintenance schedule and forecast any necessary upgrades or replacements as part of the budget management process.

•Oversee the purchase and installation of any new hardware or software and ensure that the necessary training is given to all relevant team members.

•Ensure that user manuals are in place for all systems – hardware and software.

•Management and maintenance of all Audio Visual systems of the company, as well as responsible for operating rented equipment for events and special projects.

Skills Required

•Computer literacy for Mac OS and MS Office systems, including the respective word processing and spreadsheet programmes.

•Outstanding verbal and written communications skills; the ability to communicate with people at all levels and execute effective business correspondence.

•Excellent analytical and organisational skills, including development of workflows and a keen understanding of business efficiency.

•Ability to manage teams and multiple stakeholders with disparate (sometimes conflicting) needs.

•Results-oriented with attention to detail and a client-servicing approach to all of Alserkal Avenue's internal and external stakeholders.

•Passion for arts and culture and Alserkal Avenue projects.

•Ability to read and comprehend technical documents and operations manuals.

•Exceptional time management skills that allow the candidate to attend to a broader range of activities, and get more done in less time than others.


Knowledge & Education

Bachelor’s degree in technology or computer science

10+ years’ experience in IT management

Experience with/knowledge of programming languages and Mac OS, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring

Expertise with implementing, configuring, and testing solutions.

Experience with SAGE and Salesforce is preferred.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm. Saturdays and overtime might be required during intense periods and/or during special projects. This is specifically relevant when system updates need to take place outside of regular working hours to ensure minimum disruption to user.

Alserkal Special Projects Manager
The Special Projects Manager role is a key position within the Alserkal team, focusing on business development, including commercial space rental, cultural consulting, partner events and owned events and sponsorship.

Essential Functions & Objectives

The Special Projects Manager role is a key position within the Alserkal team, focusing on business development, including commercial space rental, cultural consulting, partner events and owned events and sponsorship. The role is responsible for executing special initiatives undertaken by the Alserkal brand that broaden the scope of Alserkal as a business. The Special Projects Manager is responsible for ensuring that all elements relating to their projects are accounted for and delivered.

This full-time position reports directly to the Special Projects Director of Alserkal.

Key Responsibilities:

Special Projects & Events

• The Special Projects Manager manages the delivery of a strong schedule of year-round commercial activations with special partners, geared towards increasing Alserkal’s profitability.

• Actively develop Alserkal’s events space pipeline , booking events to meet commercial targets set

Work closely with the Marketing team to produce and promote a cohesive communications plan that emphasizes and brings home Alserkal’s positioning as the UAE’s most exclusive events partner.

• Responsible for the delivery of a strong A to Z events management offering.

• Focus on business development that consistently increases the number of new clients to Alserkal

• Foster existing client relationships thereby driving repeat business

Alserkal Advisory

We are a multidisciplinary practice comprised of Alserkal’s founding team in addition to , researchers, and specialists from diverse fields of endeavour and geographies. Our advisory practice helps develop cultural productions and establish spaces for polyphonic voices. We challenge conventional business practices, embrace a conscious approach to reimagining cultural destinations and crafting audience-specific public programmes that resonate with our communities.

• Contribute to the development and execution of the advisory strategy to fulfil business development targets with a focus on positioning Alserkal as the consultant of choice for cultural business development

• Actively develop new proposals to build a consulting pipeline

• Secure new projects for Alserkal Advisory

• Work closely with marketing and business operations to develop portfolio decks to promote Alserkal’s positioning as a cultural consultant

• Serve as liaison between all cultural consulting stakeholders on any consulting projects

• Research and grow a strong network of partners with the aim of developing pitch consortiums for larger proposals

• Actively develop Alserkal’s positioning by enlisting for RFPs and seeking out opportunities to pitch

• Liaise with Marketing to create campaigns for new offerings

Owned Events

The Special Projects Manager supports the delivery of Quoz Arts Fest, March Art Week, November in Alserkal Avenue and any other key, owned commercial moments in the calendar by securing sponsorship.

• Work with the Director of Special Projects and business operations to develop a strategy for commercialising community events.

• Secure sponsorship for Alserkal owned events including Quoz Arts Fest, March Art Week, November in Alserkal, Collectors Programme, Galleries Weekend, Summer Programme and fall activations.

• Support planning and logistics for March Art Week and Fall at Alserkal Avenue, ensuring deadlines and budgets are met.

Strategy & Team Management

• Work closely with the wider team to ensure the delivery of assets for all special projects, as well as events and initiatives, and monitoring ROI for the business and the projects

• Day-to-day management of any special projects that may be initiated within the business

• Responsible for gathering insights, presenting analysis and identifying opportunities

• Contribute to the setting of annual budgets for special projects and owned events, aligning with the overall business strategy, ensuring that cost-saving measures and innovative solutions are proposed where possible

• Work with third-party freelancers and agencies as required

• Contribute to creation of systems and processes that benefit the organisation

Required skills + experience

• 3+ years’ experience in a fast-paced, high-volume environment in a related field

• Educated to a Bachelor’s degree level or equivalent and holding relevant professional qualifications.

• A proven track record in project management and the delivery of projects with budgets exceeding AED 300,000

• Analytical mindset with the ability to develop strategic imperatives based on business analytics whilst driving practical value add solutions

• Strong understanding of business fundamentals and drivers of financial, service and operational success

• Excellent organisational and administrative skills

• Excellent budget-keeping and reporting skills

• Excellent writing and communication skills

• Sound project management skills with the ability to manage multiple projects at once while ensuring highest quality execution possible within deadlines.

• Work experience in the GCC or wider region desirable

• Excellent interpersonal skills and ability to work effectively as part of a team

• Ability to develop positive, cooperative relationships across functional boundaries.

• Self-motivated, with the ability to work within an ambiguous constantly changing environment

• Resilience

Position type and expected hours of work

This is a full-time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm. Saturdays and overtime might be required during intense periods and/or during special projects and events.

This job description summarises the main key responsibilities of your role but there may be other reasonable requests made and other responsibilities included from time to time.

Administration & Talent Executive
A multi-disciplinary position, this role is perfectly suited to a talented, process-oriented administrator with the ability to multi-task.

About the Role

A multi-disciplinary position, the role of Administration & Talent Executive is perfect for a talented, process-oriented administrator with the ability to multi-task. Resourceful and friendly, the Administrative & Talent Executive will not only be responsible for the HR function at Alserkal but will also provide key assistance to senior management, in addition to overseeing the daily activities and the day-to-day running of the organisation's head office in Al Quoz.

The successful applicant will be a career administrator, who is just as comfortable managing the recruitment process as s/he is managing office inventory and providing an important support function to the Alserkal team.

A natural-born organizer, the Administrative & Talent Executive will display a keen sense of resourcefulness; have the ability to take charge and exercise independent judgment; and, have the confidence to prioritise and complete tasks on time.

Overtime work will be expected during times of intense workload and during special projects.

Key Objectives

Administrative Tasks

• Coordinate the implementation and management of HR processes between the Alserkal team and the Alserkal Group Head Office team until such time as these functions are brought in-house.

• Liaise with the office PRO for the processing of visas and ensure accuracy in the filling of forms and any associated processes - for residency and/or travel.

• Manage the organisation’s people management software (Zoho) and work closely with the IT team to ensure that the system is working optimally at all times.

• Manage the organisation’s Performance Management System – a custom-designed solution – ensuring that KPIs and targets are reviewed regularly.

• Ensure bi-annual performance reviews are conducted on time and that the directors and team members document all.

• Successfully keep all employee files, digital and hard copies, organised and up to date, including all HR contracts, job descriptions, applications, and employee details.


Talent Management

• Prepare job descriptions for open positions, liaising closely with the respective team directors.

• Manage the recruitment process, starting with the screening of potential applicants, conducting first-round interviews and preparing recommendations for the directors to review, schedule second and third-round interviews and tests as required with necessary team members.

• Manage the induction process and ensure scheduled coffees and catch-ups are conducted by directors.

• Oversee the recruitment and induction of interns for the business; liaise with directors to ascertain which teams require interns and ensure that they are recruited in a timely fashion and that teams have prepared robust schedules and deliverables for their interns.

• Oversee the recruitment and induction of volunteers for the business.

• Provide training, guidance, and direction on processes to other employees at Alserkal or as required.

• Execute learning and development programmes for the Alserkal team, working closely with team directors.

• Arrange, facilitate and attend organisation-level meetings, taking and sharing notes/minutes as required.

• This role may be required to assist with: personnel or payroll functions; handling and tracking of financial matters; including development or maintenance of the department budget, revenue, expenses, or other funding sources; development/revision of related procedures, practices, and forms.

Office Management

• Manage all team-wide communications, ensuring that all members of all business units and teams are aware of any developments across other departments.

• Manage any work-related travel bookings/itineraries for members of the Alserkal team as required.

• Responsible for office equipment and supplies, including liaising with vendors and service personnel, as well as inventory and payments.

• Liaise with the Head of Brand & Design and Facilities Manager to ensure that sustainability initiatives are introduced seamlessly into the office culture.

• Oversee the daily upkeep/cleaning of all Alserkal offices, including Alserkal Arts Foundation and Concrete.

• Manage the performance of office support staff, setting staff rotas, managing days in lieu, and overseeing day-to-day office expenses.

• Organise any office-wide meetings and activities as necessary and ensure that all documentation/presentations required for the meetings are briefed in advance and are received on time.

• Work closely with the Executive Assistant to the Alserkal Founder and Alserkal Executive Director to prepare meeting rooms as necessary.

• Work closely with the Executive Assistant to the Alserkal Founder and Alserkal Executive Director to order Eid gifts and VIP gifts as necessary.

• Support AA team with projects and events during intense deadlines and delivery periods.

Skills Required

• Computer literacy for Mac and MS Office systems, including the respective word processing and spreadsheet programmes.

• Outstanding verbal and written communications skills; the ability to communicate with people at all levels and execute effective business correspondence.

• Excellent analytical and organisational skills, including task-creation, schedule-development, management of databases, and effective management of resources.

• Self-motivated individual with high levels of accountability and integrity.

• Results-oriented with attention to detail and a client-servicing approach to all of Alserkal’s internal and external stakeholders.

• Passion for arts and culture and Alserkal projects.

• Exceptional time management skills that allow the candidate to attend to a broader range of activities, and get more done in less time than others.


Knowledge & Education

Educated to degree level or equivalent.

Previous experience of 3-5 years within an administrative or related field.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm. Weekend work and overtime might be required during intense periods and/or during special projects.

Marketing Manager
We are looking for an experienced Marketing Manager to join a dynamic team. With a role that bridges digital, campaigns and communications, this would suit a resilient and entrepreneurial person that thrives in a busy and high intensity environment and who has strong project management skills.

Job description

We are looking for an experienced Marketing Manager to join a dynamic team. With a role that bridges digital, campaigns and communications, this would suit a resilient and entrepreneurial person that thrives in a busy and high intensity environment and who has strong project management skills. Key activities will include managing all marketing touchpoints, including creating and delivering marketing campaigns, digital marketing and social media, developing partnerships, and managing our online presence.

Essential Functions & Objectives

The Marketing team is a central team within the organisation, and is responsible for the marketing and reputation of Alserkal, Alserkal Avenue, Alserkal Arts Foundation and Alserkal Advisory. The Marketing Manager plays an instrumental role in delivering projects, and meeting objectives across the organisation, including campaign development and delivery, event marketing, PR & media relations, partnership development, social media, partnerships, digital marketing, advertising and our alserkal.online platform. High standards and integrity are crucial components, along with the ability to deliver multiple projects simultaneously under pressure.

This full-time position reports directly to the Associate Director of Marketing.

Responsibilities include:

Marketing campaigns and delivery

• Create 360-degree marketing campaigns for events and initiatives as required, setting targets, continually monitoring progress, and reporting against ROI

• Create and deliver B2B marketing campaigns for Alserkal Advisory

• Responsible for ownership and project management of Marketing projects

• Oversee social media strategy, ensuring this is delivered to increase brand cohesion

• Create and execute advertising plan for events and initiatives, seeking to communicate with target audiences and broaden reach

• Develop marketing and media partnerships to maximise campaign reach

• Communications liaison with Alserkal Avenue community members to amplify campaigns and promote their services

• Gather and analyse visitor insights, with findings shared and actioned to improve the visitor experience

• Work closely with Head of Brand & Design to ensure design solutions are fit for marketing purposes

Digital Marketing

• Work with social media agency/team member to ensure posts are on-brand and on-message, with minimal errors, and growing following and engagement

• Create and oversee influencer engagement for Alserkal

• Ensure alserkal.online is continually updated with relevant content and delivers against targets

• Manage paid digital advertising campaigns, including paid social media and Google Ads, setting budgets, reviewing content, analysing reports and ensuring learnings are taken into account to continually improve ROI against spend

• Manage Alserkal’s online presence, including regular monitoring of review sites, Google Business and other touchpoints

• Manage newsletter strategy and delivery, ensuring regular newsletters are sent via Pardot with fresh content and delivering key messages

• Responsible for ensuring digital marketing initiatives drive leads for the business, from event footfall to leasing and Alserkal Advisory enquiries

PR & Communications

• Engage in press and media relations for Alserkal locally, regionally and internationally, building the database and looking to further build the reputation of Alserkal and its spokespeople

• Internal communications for the Alserkal team, informing them about marketing campaigns and initiatives in a timely manner

• Community communications for Alserkal Avenue community members, working with the relevant team to inform them about news, marketing campaigns and initiatives and garner their support

• Oversee all copywriting, editing and proofreading for Alserkal as required, for both internal and external use, including but not limited to website copy, social media content, internal communications, pitches and presentations, event programmes and leaflets, signage and wayfinding, ensuring that copy developed adheres to tone of voice guidelines

Database & VIP Communications

• Liaise with VIP External Consultant for Alserkal, sharing information and ensuring VIPs are communicated with in a regular and appropriate manner

• Oversee any VIP event guestlists, invitations and RSVPs, as well as gifting, working with VIP External Consultant

• Oversee growth of overall Alserkal database, with regular database cleanses and information-gathering campaigns in place

Team Management

• Manage Communications Executive, leading and inspiring them, and conducting reviews in a timely manner

• Work with third party freelancers and agencies as required, writing briefs, reviewing proposals and ensuring work delivered is as per contract

Knowledge & Education

• Educated to a Bachelor’s degree level or equivalent and holding relevant professional qualifications in Marketing/Communications/Public Relations/Business Management or similar

• Strong digital marketing and campaign experience

• Experience developing and managing marketing partnerships

• A demonstrable understanding of, and commitment to arts and culture within the MEASA region

• 10+ years’ experience in a fast-paced, high-volume environment

Required skills

• Excellent interpersonal skills to work effectively as part of a team

• High levels of self-motivation, with the ability to work within an environment subject to change

• Resilient and comfortable working under pressure

• Excellent project management skills with the ability to multitask, simultaneously manage multiple projects at once, while ensuring highest quality execution possible within the initial deadlines set

• Confident and outgoing, used to networking and substantial experience in outward facing roles

• Well spoken, with great presentation and communication skills

• Innovative and entrepreneurial in their approach, always looking for ways to improve our offering

• Enthusiastic and engaged, actively seeking feedback on his/her performance and behaviour in order to continually improve the performance, and seeking out opportunities to learn, grow and develop.

Position Type and Expected Hours of Work

This is a full time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm, with Saturdays and/or overtime required during busy times or leading up to projects.

Head of Brand and Design
The position manages the brand identity for Alserkal, Alserkal Avenue, Alserkal Arts Foundation and Alserkal Advisory, along with any other initiatives and future sub-brands.

Job description

We are looking for a talented creative to become Alserkal’s Head of Brand and Design. This is a multi-disciplinary position that sits at the heart of Alserkal, with responsibility for the Alserkal brand and managing its visual identity across all platforms and touchpoints. This role would suit an experienced designer with a strong brand background, someone entrepreneurial and resilient with a flair for translating a brand across both online and offline touchpoints. This position will be responsible for how all of Alserkal’s brands are perceived and experienced in any given situation, and will oversee all collateral and design within the organisation. Design management across a broad range of design disciplines is a key part of this role. The position must ensure the smooth delivery of design in a timely manner, ensuring all requirements and specifications are in place and is able to manage the project across all phases.

Essential Functions & Objectives

The position is an essential role that manages the brand identity for Alserkal, Alserkal Avenue, Alserkal Arts Foundation and Alserkal Advisory, along with any other initiatives and future sub-brands.

Responsible for all brand touch points, including digital, print and physical, the Head of Brand and Design is responsible for ensuring that all material that comes out of the design team is on brand and innovative, reflecting the brand’s values. This role will require strong design thinking and project management to ensure the successful implementation and management of day-to-day design and projects.

This will include being a brand guardian, development of online and print material, collateral for events, and ownership of any other in-house or third-party collateral. It will also include the delivery of partnership-related commitments, including and going beyond defining the scope of partners’ commitment and ensuring that these commitments are fulfilled by both parties.

The position plays an instrumental role in raising and maintaining the high standards and integrity at Alserkal, including overseeing the recent rebrand rollout, spearheading creative campaigns, as well as driving the creative direction to produce the most effective and persuasive work possible.

This position reports directly to the Associate Director of Marketing.

Responsibilities include:

Brand

• Be the guardian of the Alserkal brand, ensuring both internal and third party use of the brand abides by the brand guidelines

• Own, develop, evolve and enforce the ethos of each of the brands within Alserkal

• Ensure all brands within Alserkal remain true to, embrace and express the brand values with clarity and purpose.

• Oversee the continued rebrand rollout for Alserkal and its initiatives, ensuring that it is translated across all touchpoints

• Regularly review the brand guidelines, updating these as required

• Brand onboarding for partners – creating brand guidelines deck, flow, ongoing sharing, checks and follow ups

• The delivery of the design / brand identity for Alserkal and its initiatives across all platforms, from the physical experience of a space, to any collateral that is developed, to online and digital domains, including alserkal.online

• Work closely with the team and/or agency to ensure that the digital / visual brand presence of Alserkal and its initiatives across online and social media is on-brand and maintains the high standards that Alserkal has become synonymous with

• Use and manage independent creative judgement to take the Alserkal brands forward

• Oversee creation of new brand identities within the Alserkal group as required

• Take charge of any trademarking or IP-related issues, ensuring that any content developed by Alserkal Avenue and any of its associated brands are protected.

Campaigns & Design

• Conceptualise creative campaigns for Alserkal and its initiatives, from concept to execution, considering all touchpoints and working alongside the Marketing Manager to bring the campaign to life and deliver against objectives

• Manage design projects from ideation to design, print and production, ensuring that all material produced maintains the high standards of Alserkal

• Create strong, on-brand design solutions across online and offline touchpoints, including for alserkal.online, social media, advertising, and print

• Develop concepts, graphics and layouts for digital and print material for Alserkal Avenue, Alserkal Arts Foundation, Alserkal Advisory and any other initiatives

• Develop partnership packs for campaigns as required, seeking to amplify the impact of the campaign

• Manage internal or freelance designers, providing briefs, constructive feedback and guidance in their work

• Continuously consider Alserkal Avenue and its community members in design projects, seeking to improve the experience of the neighbourhood

• Work with the appointed consultants/agencies or community members to ensure all communications are on brand

• Consider sustainability across all design projects, seeking greener solutions in line with Alserkal’s mandate where possible

• Responsible for writing photography and videography briefs, and ensuring work continually pushes boundaries and maintains Alserkal’s high standards, working closely with Communications Executive

• Monitor design quality of finished and conceptual materials produced.

Project management

• Manage design projects from ideation to design, print and production; ensuring delivery to agreed scope and deadlines

• Liaise with and assist the Associate Director of Marketing and the larger Alserkal team to meet anticipated timelines for all projects.

• Project management of all design projects, managing up and keeping stakeholders briefed and on target to meet deadlines.

• Liaise with third-party printing services to ensure deadlines and budgets are met and material is printed to the highest quality, in line with brand guidelines.

Public realm

• Regular walkthroughs of the public realm (Alserkal Avenue and beyond), to audit the brand experience, and action any changes as required

• Responsible for overseeing the physical realm for events, including creating brief, appointing agency/freelancer and overseeing the execution of the work

• Lead and manage way-finding and signage throughout Alserkal Avenue, whether on an ongoing basis or for specific events

• Work with appointed consultants/working groups/community members to ensure that the physical experience of all spaces are on-brand and reflect the integrity and values of Alserkal Avenue/or the sub-brands

Knowledge & Education

• A Bachelor’s degree in design, branding, illustration or related area

• 10+ years’ experience in a fast-paced, high-volume environment

• Excellent grasp of Adobe Creative Suite; proficiency with Mac OS

• An interest in sustainability

• A demonstrable understanding of, and commitment to arts and culture

Required skills

• Ability to manage workflow and resources to deliver high-quality design at all times across all Alserkal Avenue-owned brands

• Ability to manage small and large-scale design projects involving multiple team members from across various departments

• Excellent inter-personal skills to maintain a strong and positive relationship with the teams you work

• High levels of self-motivation, with the ability to work within an environment subject to change

• Resilience and comfortable working in a high intensity role

• An entrepreneurial spirit, seeking experimental solutions and always willing to try new things

• Confidence to present, sell and explain creative ideas to the team and Alserkal partners

• The ability to grasp the needs of Alserkal as an organisation and consider practical solutions

• The ability to multitask and simultaneously manage multiple projects at once, while ensuring the highest quality execution possible within set deadlines

• Ability to accept constructive criticism

• Energy and drive with a focus on successful delivery

• Outstanding communication skills, both oral and written, and the ability to engage and build relationships with a range of stakeholders both internal and external

• Previous experience in managing budgets and timelines for design projects

• Ability to prioritise workflow and redirect agency projects to meet competing and changing deadlines

• Strong at implementing and maintaining brand identity

Interests

• Contemporary art & culture

• Graphics and typography, as well as new developments in design software

• Staying up-to-date with current trends and techniques within graphic design, user experience, visual identity, branding, and brand development

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm, with Saturdays and/or overtime required during busy times or leading up to projects.

Application process

To apply, please send a CV and cover letter to talent@alserkal.online with "Head of Brand and Design" in the subject line.

Alserkal Advisory Programmes Project Manager
A unique opportunity to further develop Alserkal’s position as a socially responsible cultural enterprise dedicated to cultivating a creative economy and fostering creativity, talent and discourse.




Essential Functions & Objectives

A unique opportunity to further develop Alserkal’s position as a socially responsible cultural enterprise dedicated to cultivating a creative economy and fostering creativity, talent and discourse. The position plays a key role focusing on delivering content-driven programmes and initiatives that are rigorous, experimental, and multi-disciplinary and which generate cross-cultural exchange. The Programmes Project Manager is responsible for ensuring that all elements relating for their programming projects are accounted for and delivered.

This one-year, full-time position reports directly to the Special Projects Director.

Key Responsibilities:

Cultural production
Alserkal Advisory specialises in building multi-disciplinary programmes addressing themes pertinent to contemporary dialogue. We believe in artistic interventions conceptualised and designed with critical engagement and content in mind, becoming an empowering place for both local and extended audiences. The Programmes Project Manager is responsible for the full cycle of cultural production from ideation to delivery.

• Ideate and execute ambitious, experimental, and innovative interdisciplinary projects that bring together visual arts, music, performance, design, dance, theatre, commissions, public events, and special projects.

• Manage planning and logistics for any cultural production projects, ensuring deadlines and budgets are in place, and that all elements of the project are running on schedule and delivered in a timely manner

• Forecast and manage project budgets, payments and prepare and present weekly / monthly budget reports as required

• Liaise with and coordinate all contracts and logistics with partners, external curators or artists

• Work in partnership with the Special Projects Director to develop, plan and implement project plans

• Assist with logistics of Advisory projects, including travel and hospitality

• Plan, brief and liaise with Marketing, Operations, and Finance teams to ensure the smooth delivery of all programmes

• Prepare progress reports for each project and debrief / post-event reports for all programmes and projects as agreed with the Special Projects Director and with the client

Colloquia

Alserkal Advisory’s programme focus includes symposia that take an epistemic approach to multidisciplinary subjects across arts, culture, urbanism and contemporary dialogue.

• Research, ideate and execute short and long-form colloquia alongside internal and external stakeholders

• Develop concept notes for talks and programmes

• Manage speakers, contracts and any travel requirements

• Research long-lists of speakers and participants for each in liaison with internal team and external partners

• Develop participation outreach strategies

• Write briefs for programmes that support participants

• Manage ideation and delivery of collateral for programmes, including but not limited to digital and printed programmes and presentations

• Manage the running orders for programmes alongside moderator and speaker briefs

• Manage and brief all logistics requirements for programmes/events

• Plan and deliver archiving/legacy of all talks programmes

Research and Development

• Research, create and contribute content for Alerkal Advisory projects, including but not limited to cultural production, exhibition-making, commissions, conferences, design collaborations, multi-disciplinary initiatives and more

• Work with Alserkal’s local, regional and international network to identify and generate opportunities for collaboration

• Contribute to the development and execution of strategy through strong cultural production content to fulfil business development targets with a focus on positioning Alserkal as the consultant of choice for cultural business development

Required skills + experience

• 5+ years’ experience in a fast-paced, high-volume environment in a related field

• Educated to a Bachelor’s degree level or equivalent and holding relevant professional qualifications.

• A proven track record in project management and the delivery of projects with budgets exceeding AED 500,000

• A demonstrable understanding of, and commitment to arts and culture within MENA and Internationally

• Excellent organisational and administrative skills

• Excellent budget-keeping and reporting skills

• Excellent writing and communication skills

• Work experience in the GCC or wider region desirable

• Excellent interpersonal skills and ability to work effectively as part of a team

• Ability to develop positive, cooperative relationships across functional boundaries.

• Self-motivated, with the ability to work within an ambiguous constantly changing environment

Position type and expected hours of work

This is a full-time position. Days and hours of work are Sunday through Thursday, from 10am to 6pm. Saturdays and overtime might be required during intense periods and/or during special projects and events.

This job description summarises the main key responsibilities of your role but there may be other reasonable requests made and other responsibilities included from time to time.

Application process

To apply, please send a CV and cover letter to talent@alserkal.online with "Alserkal Advisory Programmes Project Manager" in the subject line.

Facilities Manager
The role is suited to a customer-service-oriented, quick-thinking and resourceful individual delivering prompt and efficient services for Alserkal's community members and internal stakeholders.





Overview of the position
Reporting to the Community Relations Manager, this exciting and challenging position brings a hands-on approach with responsibility for the maintenance of Alserkal Avenue as well as the management of fitouts and construction projects undertaken by Alserkal and any of its initiatives.

The role of Facilities Manager is suited to a customer-service-oriented, quick-thinking and resourceful individual with the ability to multi-task and prioritise, resulting in prompt and efficient delivery of services for our community members as well as internal stakeholders across the business as required. The Facilities Manager will not only be responsible for the day-to-day maintenance on site at Alserkal Avenue but will also provide key assistance to construction and fitout projects, manage entry and exits of new tenants and oversee the storage facilities for Alserkal.

Additionally, the Facilities Manager will be responsible for the execution of Alserkal’s on-ground sustainability efforts, from the installation of a solar power plant to sustainable waste management, in addition to training efforts to ensure community members act responsibly toward the environment in line with the ethos of Alserkal.

Key Objectives

Administration & Management of Projects & Facilities

- Work closely with the Director of Leasing & Community Relations to formulate, review and monitor annual budgets for the department including all projected works, routine maintenance and continued upkeep costs.

- Responsible for developing and maintaining an archive for all authorities and compliance documentation, ensuring storage and filing of official documents.

- Support the Community Relations team and community members with administration of service providers contracts, ensuring that all scope, terms and conditions are being implemented as per their contracts.

- Work closely with constituent Project Managers to monitor costs, schedules, and technical performance of component projects and operations, while working to ensure the ultimate success of the programme.

Management of Fitouts
- Oversee and manage the fit-out of premises for all new tenants including but not limited to approval of drawings, preparation of NOCs and undertakings, fit-out works, documentation, drawings, in turn ensuring a timely and efficient opening.

- Oversee and manage the departure of tenants at the end of respective leases ensuring that all premises are restored and returned as per all contractual and financial agreements.

- Serve as liaison for all community members who wish to undertake any maintenance, including but not limited to air conditioning maintenance, changes to façade of premises, any internal fit-out reworks, access to rooftops etc.

- Build rapport and maintaining good working relationships with all community and management stakeholders.

- Conduct daily inspections of all ongoing fitouts and report any anomalies.

- Prepare weekly fitout reports and debrief the Community Relations team and management of any concerns.

- Liaise with community members to provide consistent and efficient services whilst taking in any complaints and concerns and addressing them to relevant parties.

- Keep the Alserkal Avenue fitout guidelines up to date with decisions by management, any updates to codes issued by DM and DCD and any other relevant authorities, and ensuring it is always aligned with Alserkal’s sustainability agenda.

Facilities Management

- Manage the relationship with the IFM and Security Provider on record, ensuring all PPMs are in place, reviewed on a regular basis and that SLAs are consistently met across the board.

- Serve as the point of contact and liaison for the integrated facilities management provider.

- Oversee all communal areas of Alserkal Avenue and ensure regular upkeep of Alserkal Avenue, Concrete and all spaces operated by Alserkal with the assistance of onsite facilities team.

- Manage and coordinate our team of onsite caretakers and allocate their tasks when and where needed.

- Prepare and submit monthly status reports on all ongoing and pending works, budgetary updates and ongoing issues.

- Regular oversight of maintenance and repairs in Alserkal Avenue and in Concrete, including weekly / monthly reports on maintenance and repairs as agreed.

- Budget management of the FM cost centre.

- Responsible for all health and safety governance of Alserkal Avenue and Concrete, including liaising with external contractors on permit approvals ahead of carrying out any works and ensuring health and safety standards are constantly being met.

- Ongoing responsibility for meter readings as part of phase 1 of Alserkal Avenue.

- Regular monitoring and follow through on maintenance of all utilities and services within Alserkal Avenue including LV rooms, gas rooms and waste management.

- Review utilities consumption and strive to minimize costs.

- Develop and implement efficient storage solutions to optimise the use of available space.

- Conduct monthly trainings with the IFM and Security teams, ensuring they are up to the expected standard, and always aligned with Alserkal’s values, culture and ethos.

- Conduct regular competitive / market analysis to ensure we have the best prices from our IFM providers.

Public Realm, Projects & Commissions

- Liaise closely with the Foundation and Special Projects teams to work on any structural or engineering requirements to ensure delivery on all construction and build of commissions.

- Liaise closely with and support our in-house Brand & Design team on various projects in the public realm, including but not limited to production and installation of new signage, fit out of Alserkal-managed spaces.

- Liaise closely with the Special Projects team on any build, construction or fitout required for the execution of an event managed by the Special Projects team.

- Prepare and manage the build when required of exhibitions, pop up spaces and commission spaces, ensuring timely opening and break down post event.

Sustainability

- Initiate, develop and execute sustainability, accessibility and eco-friendly initiatives for Alserkal offices and Alserkal Avenue.

- Ensure the delivery of the solar power system on time and on-budget, liaising with the team from the Solar Power company as well as any internal stakeholders, and reporting on progress on a weekly basis.

- Oversee the execution of various sustainable solutions across the Avenue, from project plan to delivery and commissioning.

- Oversee and review monthly waste management reports and analyse to ensure that waste management efforts are optimized for the most efficient outcomes.

- Responsible for education of community members with regard to facilities available on site.

- Advise on sustainable solutions as well as environmental impact for all aspects of public realm.

- Advise on sustainable solutions as well as environmental impact for all aspects of exhibitions and commissions and work closely with the team to try to get the development of artistic interventions, exhibitions and commissions to be as close to carbon neutral as possible.

- Advise on sustainable solutions in relation to any advisory projects as required.

Skills/ Education and Experience Requirements

- A minimum of 6 years in a managerial role within the area of facilities management; demonstrable experience on construction projects / managing complex engineering solutions is essential.

- Relevant professional qualification in Civil or Mechanical Engineering.

- Ability to read, understand and make assessments of architectural, structural and MEP technical drawings.

- Previous experience with reviewing comprehensive and technical contracts.

- Outstanding verbal and written communication skills; the ability to communicate with people at all levels and execute clear and concise business correspondence.

- Possess good negotiation and conflict resolution skills.

- Well-developed time management skills including the ability to identify, prioritize and complete tasks and projects in an effective and timely manner. The ability to multi-task is essential.

- Ability to make independent decisions and effectively deal with pressure and tight deadlines including emergency situations which need quick thinking and swift resolution.

- Capacity to think strategically and handle the large responsibility of keeping a dynamic and complex community running ensuring all technical, logistical and maintenance aspects are running smoothly.

Hours of work:

Sunday – Thursday 10am – 6pm
Overtime work will be expected in times of intensive workload and during special projects and events.

Application process

To apply, please send a CV and cover letter to talent@alserkal.online with "Facilities Manager" in the subject line.