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Role Overview

As a Visitor Relations Executive, you will be the first point of contact for our company.
The duties will include offering administrative support across the organization.You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including sharing correspondence and managing the board line. The Receptionist will also provide administrative support by collating basic data, managing google sheets and helping with basic internal co-ordination tasks.

The ideal candidate would be bilingual in both Arabic and English, spoken as well as written. The candidate is expected to have a pleasing, likable and confident personality. The Receptionist will play a key role in several interactions with customers, partners and vendors and thus must be not only a clear and good communicator but also have strong organisation skills and the ability to handle different situations with calm and poise.

This position will report into the HR & Admin Executive but will work across the entire company and should be able to maneuver through the larger team with ease and expertise.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors and correspondence to the appropriate person and office

• Answer, screen, record and forward incoming phone calls and enquiries to the appropriate team

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Support the team in other duties such as filing, photocopying, transcribing, scanning and e-mailing

Qualifications and Skills:

• Proven work experience as a Receptionist, Front Office Representative or similar client servicing role for at least 3-5 years
  
• Good command over spoken and written English
• Good command over spoken Arabic; written is not mandatory
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. printers, e-mail, word)
• Excellent written and verbal communication skills
• Polite, well-spoken and pleasing personality
• High school degree; additional certification in Office Management is a plus
• Preferably an Emirati Candidate

Position Type and Expected Hours of Work

This job description summarises the main key responsibilities of your role but there may be other reasonable requests made and other responsibilities included from time to time.
This is a full-time role. Days and hours of work are Monday through Friday, from 10am to 6pm. Saturdays, Sundays and overtime might be required during intense periods and/or while preparing to deliver special projects and events.

About Alserkal Initiatives

Alserkal is a socially responsible and forward-thinking cultural enterprise dedicated to developing sustainable models for homegrown initiatives with a commitment to nurturing alternative ideas and impactful research with regional relevance. Founded in 2007 by Emirati businessman and patron Abdelmonem Bin Eisa Alserkal, Alserkal is renowned for its ground-breaking artistic productions, experimental approach and for the creation of culturally meaningful spaces that inspire and shape communities. Alserkal has three primary areas of activity: cultivating a creative economy in Dubai and building a collaborative network of civic-cultural institutions through its renowned cultural district, Alserkal Avenue; providing advisory services to public and private sector entities; and, supporting public artist commissions, residencies, research grants and educational programmes through its non-profit, Alserkal Arts Foundation.

Alserkal has transformed the cultural landscape of Dubai and the UAE through the creation of a thriving, region-specific community of over 70 contemporary art galleries, visual and performing arts organisations, designers and entrepreneur-led businesses at Alserkal Avenue, providing an essential platform for the development of creative industries in the region.

Alserkal utilises its collective expertise in arts initiatives and cultural production, heritage creation, community building and engagement, as well as urbanism and planning for creative industries, to guide public and private sector entities in developing sustainable and responsive business models.