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About Alserkal

Alserkal is a socially responsible and forward-thinking cultural enterprise dedicated to developing sustainable models for homegrown initiatives with a commitment to nurturing alternative ideas and impactful research with regional relevance. Founded in 2007 by Emirati businessman and patron Abdelmonem Bin Eisa Alserkal, Alserkal is renowned for its ground-breaking artistic productions, experimental approach and for the creation of culturally meaningful spaces that inspire and shape communities. Alserkal has three primary areas of activity: cultivating a creative economy in Dubai and building a collaborative network of civic-cultural institutions through its renowned cultural district, Alserkal Avenue; providing advisory services to public and private sector entities; and, supporting public artist commissions, residencies, research grants and educational programmes through its non-profit, Alserkal Arts Foundation.

Alserkal has transformed the cultural landscape of Dubai and the UAE through the creation of a thriving, region-specific community of over 70 contemporary art galleries, visual and performing arts organisations, designers and entrepreneur-led businesses at Alserkal Avenue, providing an essential platform for the development of creative industries in the region.

Alserkal utilises its collective expertise in arts initiatives and cultural production, heritage creation, community building and engagement, as well as urbanism and planning for creative industries, to guide public and private sector entities in developing sustainable and responsive business models.

Job Description:

We are looking for a motivated and technically skilled IT Support Intern to join our IT team. The ideal candidate will have some basic experience in IT support or a similar role and will assist in providing technical assistance and support for daily incoming queries and issues related to computer systems, software, and hardware. This role also offers exposure to audio-visual (AV) systems.

Key Responsibilities:

• Log support requests and track issues using the IT ticketing system.

• Provide first-level support to users via in-person, phone, or remote tools.

• Troubleshoot and resolve hardware, software, and networking issues.

• Ensure timely escalation of unresolved issues to senior team members.

• Assist with installation, configuration, and maintenance of computer systems and applications.

• Assist with setting up new workstations and devices.

• Help with the setup, configuration, and troubleshooting of AV equipment (projectors, microphones, video conferencing systems, etc.)

• Document technical issues and resolutions for future reference.

• Support IT/AV team with ongoing projects and system upgrades.

• Maintain inventory of IT/AV equipment and software licenses.

• Perform routine system updates and maintenance tasks.

Qualifications:

• Currently pursuing or completed a degree/diploma in Information Technology, Computer Science, or a related field.

• Basic experience in IT related troubleshooting hardware (laptops, printers, etc.) and software

issues.(internships/freelance work also considered).

• Good understanding of various computer systems, mobile devices, and networking.

• Good knowledge of Windows, macOS operating systems, Microsoft & Google Office products.

• Strong problem-solving and communication skills.

• Willingness to learn and adapt in a fast-paced environment.

• Ability to work independently and as part of a team.

• Knowldge and Familiarity in AV technologies is a plus.

Position type and expected hours of work

Days and hours of work are Monday through Friday, from 10am to 5pm. Saturdays, Sundays and overtime might be required during intense periods and/or during special projects and events. This job description summarizes the main key responsibilities of your role but there may be other reasonable requests made and other responsibilities included from time to time.

Apply: talent@alserkal.online